Everything you need to know about registering, depositing, claiming bonuses, playing games and staying safe on 1jjcom. Browse by category or use the search bar to find your answer quickly.
Browse categories below to find your answer.
These five topics cover the most common questions we receive from Pakistani users. Scroll further for the complete FAQ broken down by category.
Questions about creating your account, providing CNIC or passport for KYC verification, age eligibility requirements and the one-account rule are all covered under the Account & Registration category below.
Find out about minimum deposit amounts in PKR, how long withdrawals take, why a withdrawal might be on hold, payment method availability and fee structures in the Deposits & Withdrawals section.
How sports betting odds work, how to bet on Pakistan cricket and PSL T20 matches, live in-play betting mechanics and available market types are explained clearly in the Games & How to Play section.
The Bonuses & Promotions section explains welcome bonuses, how wagering requirements work, bonus expiry timelines, free spin restrictions and the maximum bet rules that apply while a bonus is active.
How to activate self-exclusion, set deposit and loss limits, understand the Pakistan legal context for online gambling, and how your personal data is kept secure are all addressed in the Security & Responsible Gambling section.
The fastest route to support is the 24/7 Live Chat on the platform. The Help Center has self-serve articles for common issues. Email support is available at [email protected] — displayed as plain text only, not a clickable link.
Creating a 1jjcom account takes a few minutes. Click the Register button on the homepage, fill in your personal details including your full name, email address, date of birth and country of residence, choose a secure password, and accept the Terms and Conditions. Once submitted, check your email for a verification link to activate your account.
You must be at least 18 years old to register on 1jjcom, or the higher minimum age required by the operator or applicable license jurisdiction. Age verification is mandatory during the KYC process. Accounts found to belong to underage users will be closed immediately and any associated balances forfeited in line with our Terms & Conditions.
No. Each person may hold only one registered account on 1jjcom. Creating duplicate or multiple accounts is strictly prohibited and constitutes a breach of our Terms and Conditions. If duplicate accounts are detected, all associated accounts may be suspended and balances or bonuses voided. If you have lost access to your account, please contact our support team rather than opening a new one.
For KYC verification, Pakistani users typically need to submit a valid CNIC (Computerised National Identity Card) showing both front and back faces, or a valid Pakistani passport. You may also be asked for proof of address, such as a recent utility bill or bank statement, and a selfie or liveness check photograph alongside your identity document. All documents must be current, unaltered and fully legible.
Click the Forgot Password link on the login page and enter the email address associated with your account. You will receive a password reset link by email within a few minutes. Follow the link to set a new secure password. If you do not receive the email, check your spam or junk folder. For further assistance, contact the 1jjcom support team via Live Chat or the Help Center.
You can request account closure at any time by contacting the 1jjcom support team through the Live Chat or Help Center. Please note that closing your account does not automatically cancel any active self-exclusion arrangements. If you are closing your account due to concerns about problem gambling, we strongly recommend activating self-exclusion through the operator platform before or alongside your closure request.
Available deposit methods are determined by the operator and may vary depending on your location and account verification status. Payment channels commonly referenced for Pakistani users include mobile wallets and bank transfers. Brand names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are mentioned for educational context only and do not imply that these institutions endorse or facilitate gambling transactions. Always check the live cashier for current available methods.
Minimum deposit amounts are set by the operator and vary by payment method. As a general illustrative reference, many platforms set minimum deposits in the range of PKR 500 to PKR 1,000, though the exact figure depends on the operator and the payment channel used. Always check the live cashier for the current minimum deposit applicable to your selected payment method before proceeding.
Withdrawal processing times depend on the operator, your chosen payment method and your account verification status. Withdrawal requests are typically reviewed within 24 to 72 hours after submission, subject to completion of KYC verification. Some payment channels may process faster than others. If your withdrawal has been pending beyond the stated timeframe, contact the operator support team directly for a status update.
Common reasons for a withdrawal hold include incomplete KYC verification, an active bonus with pending wagering requirements, a pending security review, or the withdrawal amount exceeding daily or weekly limits set by the operator. In some cases, a first-time withdrawal triggers an additional identity check. Log into your account, check for any pending verification tasks, and contact support via Live Chat if the reason is not clearly indicated.
1jjcom does not charge transaction fees directly. However, your payment provider, mobile wallet or bank may apply their own charges for transfers. Currency conversion fees may also apply if your account currency differs from the currency of your payment method. Review your payment provider's fee schedule before initiating a transaction. The operator's cashier section will indicate any platform-side fees that apply to your chosen method.
Where a PKR (Pakistani Rupee) cashier option is available through the operator, transactions will be denominated in PKR. Other supported currencies vary by operator. If your deposit currency differs from your account currency, conversion will occur at the rate applied by the operator's payment processor at the time of the transaction. Check the cashier for currency options available to your account.
1jjcom covers a wide range of online gaming categories including sports betting, live casino, slot games, table games such as blackjack and roulette, and virtual sports. Sports betting coverage includes Pakistan cricket fixtures, ICC tournaments, PSL T20 matches, international football, UFC, tennis and more. Live casino sections typically feature professional dealers streaming games such as live baccarat, live roulette and game show formats in real time.
Sports betting allows you to place wagers on the predicted outcomes of sporting events. You select a market, for example Pakistan to win a Test match or a specific PSL team to win their next fixture, choose your stake amount and confirm your bet. If your prediction is correct, you receive a payout calculated by multiplying your stake by the offered odds. Odds fluctuate based on real-time market conditions and event developments.
Pakistan cricket and PSL T20 matches are among the most popular sports betting markets referenced on 1jjcom. Operators typically offer a wide range of cricket betting markets covering match winner, top batsman, total runs, fall of next wicket, player performance and many in-play options during live matches. ICC tournament fixtures including World Cups and Champions Trophy events are also widely covered. Market availability depends on the operator.
Slot games are digital games that spin reels featuring symbols. Winnings are generated when matching symbols land on active paylines after a spin. Modern video slots feature multiple paylines, bonus rounds, free spins and multiplier features. All legitimate slot games use certified Random Number Generator (RNG) technology to ensure outcomes are statistically random and independent. RTP (Return to Player) percentages for each game are typically published by the operator.
A welcome bonus is a promotional offer extended to new users upon their first deposit. It typically matches a percentage of your initial deposit up to a stated maximum, for example 100% up to PKR 10,000, effectively doubling your starting balance. To claim it, you usually need to enter a bonus code during registration or select the offer during the deposit process. All welcome bonuses come with wagering requirements that must be completed before bonus-derived winnings can be withdrawn.
Wagering requirements specify the total amount you need to bet before any winnings derived from a bonus become withdrawable. For example, if you receive a PKR 5,000 bonus with a 30x wagering requirement, you need to place a total of PKR 150,000 in qualifying bets before withdrawal is permitted. Different games contribute different percentages toward wagering, with slots typically contributing 100% and live casino games contributing less or nothing. Always read the specific offer terms before claiming.
Yes, all bonuses and their associated wagering requirements carry an expiry date set by the operator. If the full wagering requirement is not completed within the specified time window, the bonus and any winnings generated from it will be forfeited. Expiry periods vary by offer and operator but are typically between 7 and 30 days from the date the bonus is credited. The expiry date for each active bonus is visible in your account's bonus section.
Free spins are bonus credits that allow you to spin specified slot games without using your own funds. Each free spin has a fixed stake value set by the operator. Winnings from free spins are credited as bonus funds and are subject to wagering requirements before they can be withdrawn. Free spins are typically valid only on designated games and expire within a short window, often 24 to 72 hours after being credited. Check the specific offer terms for the games and restrictions that apply.
Self-exclusion is activated through the Responsible Gambling or Player Safety section of your account settings on the operator platform. Select the exclusion period that is right for you, typically ranging from 6 months to permanent exclusion, and confirm your request. Once active, self-exclusion cannot be reversed during the chosen period. If you cannot locate the self-exclusion option, contact the operator support team via Live Chat and request assistance immediately. Self-exclusion requests must be actioned promptly by the operator.
Deposit limits cap the total amount you may deposit into your account over a set period, such as PKR 5,000 per week. Loss limits cap the net amount you may lose over a defined period. Both types of limit can be set to daily, weekly or monthly periods. Reducing a limit takes effect immediately. Increasing a limit is subject to a cooling-off delay, typically 24 to 72 hours, to prevent impulsive increases. Limits are configured in the Responsible Gambling section of your account settings.
1jjcom takes data security seriously. All data transmitted through the platform is encrypted using HTTPS and TLS protocols. Personal data is processed only for the purposes described in our Privacy Policy and is never sold to third parties. Access to personal data is restricted to authorised personnel only. KYC documents are handled with heightened security controls. For full details on how your data is collected, used and protected, please review the 1jjcom Privacy Policy page.
Online gambling operates in a legally complex environment in Pakistan. The Prevention of Gambling Act 1977 and related provincial legislation restrict various forms of gambling. 1jjcom does not hold a Pakistani gambling license and is not affiliated with or endorsed by the Government of Pakistan, PTA, State Bank of Pakistan, or any Pakistani regulatory authority. Nothing on this platform constitutes legal advice. Users in Pakistan are solely responsible for verifying their compliance with applicable local laws before participating in any gambling activity.
The fastest way to reach 1jjcom support is through the Live Chat feature, which is available 24 hours a day, 7 days a week. For non-urgent queries, the Help Center contains self-serve articles covering account management, KYC, bonuses, payment methods and responsible gambling tools. You can also reach the team by email at [email protected] — displayed as plain text only, not a clickable link. Response times via email may be longer than Live Chat.
If your question isn't covered here, our support team is available 24/7 via Live Chat. You can also explore our Responsible Gambling page or review the full Terms & Conditions for detailed policy information.
🔞 18+ only. Gambling involves risk. Local laws in Pakistan may restrict gambling. Please gamble responsibly.